Common questions

You tell me what is going on, I ask a few questions, and by the end we either agree on a next step or I tell you honestly that it is not a fit. Either outcome is useful.

It depends on the work. Advisory projects like a tech second opinion or software advice usually take one to three weeks. Hands-on work like automating a workflow or a website tune-up runs four to eight weeks. Some things are a single afternoon. We always agree on a rough timeline before anything starts.

It depends on the work. I quote after we talk and I understand what is actually involved.

Tell me what is going on and we will figure it out together. The offers on the services page are starting points, not a rigid menu.

It happens. Sometimes the honest answer is "do not do this" or "here is a fifteen-minute fix, you do not need me for it." I would rather tell you that than sell you something you do not need. And the door is always open if something else comes up down the road.

The practice is built in the South Shore. I drive to you, walk your floor, and see how things actually run. That is the whole point. Follow-up happens by phone and email like anything else, but the relationship starts in person. I occasionally take on work outside the area through a referral, but I am not actively looking for it.

Most small and mid-sized service businesses on the South Shore. The specifics vary, but the problems tend to look similar: a technology decision, a manual process that needs fixing, a website that is not pulling its weight. If your situation sounds too specialized, bring it up when we talk and we will sort it out.

Yes. I am not trying to replace anyone. If you already have someone handling your IT, I am happy to work alongside them. It usually goes smoother if I meet them early.

Yes. Sometimes you need someone to help you figure out what to do. Sometimes you need someone to actually do it. Sometimes both. A lot of engagements start as the first and turn into the second once the path is clear.

I am not married to any particular tool or platform. I work with whatever you already have and I will tell you honestly whether it is good enough or needs to change. If you are curious about specifics, ask when we talk.

Most of the time there is a clear start and a clear end. Ongoing work happens sometimes when the relationship is right, but I am not going to bill you for a month where nothing useful happened.

Yes. If you need one in place before we talk, mention it when you reach out and we will get it done.